How we keep batch-to-batch grades predictable for used iPhone customers
A practical look at intake checks, photography standards, and what Premium means when you are buying a refurbished device online.
Retail-style listings do not work for refurbished. Customers need consistency: the same grade should mean the same thing every week, across batches and suppliers.
Define grades like a spec, not a vibe
We document cosmetic and functional expectations per grade and enforce them with intake checklists. If a device sits between grades, we downgrade. Predictability beats optimistic classification.
- Cosmetic thresholds per surface
- Battery health and functional checks
- Accessory and packaging expectations
- Clear downgrade triggers: scratches, burn-in, dents
Photography is a control system
Standardized lighting and angles reduce disagreements. Customers get fewer surprises; our team spends less time on claims.
What Premium means for refurbished
Premium is not perfect. It is predictable. We publish what we accept and what we reject so customers can choose confidently.