Contact
Reach the platform by email or WhatsApp. We aim to reply within one business day.
Need help with an order?
If you already use the site with an account, check for a “Get help” or order message option there first. You can always contact us directly — we usually respond within one business day.
For anything else, send us an email at trade@eurorefurb.com.
Phone
+31(0)70-3311713Address
Linge 13, 2491BZ Den Haag, Netherlands
Frequently asked questions
These topics follow the same sections as the full FAQ. Each line below is a short summary of the questions answered in that section — follow the link to read them in detail.
- General→
What EuroRefurb sells, where we operate from, how grading works, and how to contact support.
- Payments→
Payment methods, checkout provider availability, refunds, and payment confirmation.
- Warranty→
Warranty coverage for refurbished devices, sealed items, parts, accessories, and exclusions.
- Pricing→
How EUR prices are shown, why price changes by condition and options, and VAT or shipping fees.
- Orders→
Placing retail orders, changing an order, cancelling, and tracking order status.
- Support→
How to report an issue, what happens next, and what evidence helps us resolve it.
- Shipping→
Delivery options, shipping fees, tracking, customs, and dispatch timing.
- Returns→
Return approval, RMA instructions, inspection, and return processing timelines.
Open the complete FAQ on our FAQs page.
