Privacy Policy

Controller

EuroRefurb is responsible for the personal data processed through this website. Contact: trade@eurorefurb.com, +31(0)70-3311713, Linge 13, 2491BZ Den Haag, Netherlands.

Personal data we collect

We collect information you provide or generate when using the storefront, creating an account, placing an order, requesting support, subscribing to updates, or applying as a supplier.

• Identity and contact details: name, email, phone, billing and delivery address.
• Account details: login identifiers, preferences, saved details, order history, and support messages.
• Order and payment records: cart contents, product options, invoice references, payment status, refunds, returns, and fraud-prevention signals.
• Delivery and after-sales records: tracking details, serial or IMEI references where needed, RMA evidence, repair, replacement, and refund records.
• Technical data: IP address, browser/device information, session cookies, security logs, cookie preferences, and analytics data where enabled.

Why we process data

We process data only where there is a legal basis under GDPR.

• Contract: to process orders, payments, delivery, returns, warranties, and customer accounts.
• Legal obligation: tax, accounting, product safety, consumer law, compliance records, and fraud prevention where required.
• Legitimate interest: site security, service improvement, dispute handling, stock planning, and customer support.
• Consent: optional marketing, non-essential cookies, analytics, and similar tracking where consent is required.

Processors and recipients

We may share data with service providers only as needed to operate the store and fulfil orders.

• Commerce infrastructure, hosting, database, and storefront providers, including Medusa-related systems.
• Payment providers, banks, fraud-prevention tools, and accounting systems.
• Courier, logistics, return, repair, and product-inspection partners.
• Email, customer support, analytics, cookie-consent, and security providers.
• Authorities, regulators, or professional advisers where required by law or needed to protect legal rights.

International transfers

Where data is transferred outside the European Economic Area, we use appropriate safeguards such as adequacy decisions, standard contractual clauses, provider security commitments, or other lawful transfer mechanisms.

Retention

We keep data only for as long as needed for the purpose collected, including order fulfilment, tax/accounting records, warranty and return windows, legal claims, security, and compliance obligations. Cookie consent records are kept for a limited period and can be reset through your browser or the cookie choices on the site.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, objection to processing, or withdrawal of consent. You may also lodge a complaint with your local data protection authority. Contact us at the email above and include enough information to identify your account or order.

Cookies

Necessary cookies support cart, login, checkout, security, and language/currency preferences. Optional analytics or marketing cookies should only be used after consent. See the Cookie Policy for details.